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Conditions of use

Provider of the Temporary Luggage Locker Rental Service

Corporate Name: NEWPYME S.L.
Service Name: ALICANTELOCKER
Registered Address: C. CAPITÁN DEMA 3, 2º C - 03007 ALICANTE
Tax ID (NIF): B54023809
E-Mail: info@alicantelocker.com
Registration Details: Alicante Companies Register, dated 23 July 2005, Volume 2946, Page 36, Sheet A-92976

Acceptance

  • The acceptance of these General Terms and Conditions of Use is a necessary condition to use the luggage locker rental service. By accepting, you confirm that you have read these terms and expressly and voluntarily agree to each and every one of the provisions set forth herein, committing yourself to comply with them.
  • Alicante Locker reserves the right to introduce modifications to the conditions of use at any time; however, the User will only be bound by the terms and conditions in force at the time the booking was made.
  • Alicante Locker reserves the right of admission to its premises when circumstances so warrant.

Service Features

The service provided consists of the temporary rental of one or more luggage lockers which will be managed by the User and booked exclusively through the website https://www.alicantelocker.com

Service Conditions

General Aspects

  • The User, an individual or company that books one or more luggage lockers, agrees to use the lockers appropriately and lawfully. Such use must comply with applicable legislation, these terms of use, moral standards, generally accepted good customs, and public order.
  • The User acknowledges and accepts that the rental and use of the lockers are carried out freely and consciously, under their sole responsibility. Alicante Locker shall not, under any circumstances, be held liable for the User's use of the lockers or for any damages that may result therefrom.
  • To rent a locker, the User must first provide Alicante Locker with the required personal details, including email and phone number. Alicante Locker reserves the right to verify the information provided. Providing incorrect or false data not pertaining to the User is considered a breach and will result in the cancellation of the booking.
  • In any case, Alicante Locker may suspend, limit access to, or deactivate any User who fails to comply with these Conditions of Access and Use, without the User having any right to claim damages.

Booking Process

  • Access to the use of the lockers is subject to the prior completion of the corresponding booking form available at https://www.alicantelocker.com.
  • The information provided by the User at the time of booking must be accurate and truthful. The User shall be solely responsible for any false, inaccurate, fraudulent and/or unlawful information provided and for any resulting damage.
  • Once the booking form is completed and payment is made and verified via bank card, the User will receive an email containing the access details to the premises and the rented locker(s), as well as payment details, which will serve as the receipt.
  • The User is responsible for verifying the size and weight of their luggage before booking a locker. No claims or refund requests will be accepted if the luggage exceeds the locker's dimensions and/or maximum weight. If Alicante Locker decides, for any reason, to issue a refund, the User must take into account that the refund will be subject to a deduction of the payment processing fee plus a €5.00 administrative charge.

Usage Limitations

  • The User agrees to use the rented locker(s) solely to temporarily store luggage and personal belongings, as established in Article 23 of Law 16/1987 on the Regulation of Land Transport:

    "... luggage shall be understood as any object or set of objects that, at the request of the traveller, accompanies them during the journey in the hold, roof rack or trailer of the same vehicle..."

  • The User agrees not to use the rented lockers for any purpose other than temporarily storing luggage and personal belongings.
  • It is strictly forbidden to store flammable, toxic, harmful and/or dangerous substances in the lockers. The User shall be liable for any consequences arising from non-compliance, affecting individuals, legal entities, or property.
  • The User agrees not to use the lockers for any unlawful purpose or for activities contrary to the law or which may cause harm to people or property, being solely responsible for such damages if they occur.
  • The User shall exercise maximum care when using and maintaining the lockers and must leave the locker doors properly closed upon completion of use.
  • During both the booking process and the rental period, the User must have a mobile phone or other device with Internet access to receive notifications related to the use of the reserved lockers and any other notifications that may be necessary. The User also agrees to keep a mobile phone accessible for contact by Alicante Locker if necessary for service fulfilment or in the event of force majeure.
  • The User is responsible for ensuring that both the locker doors and the establishment's door are properly closed.
  • The User authorises Alicante Locker to open and inspect the luggage or personal effects stored in the rented lockers at any time for safety reasons regarding people or property.
  • The reservation holder may use the reserved locker(s) at their discretion from the start date and time until the end date and time of the reservation, being solely responsible for their use in accordance with these general terms and conditions.
  • Alicante Locker reserves the right to limit the maximum number of lockers that may be booked by a single User.
  • Alicante Locker does not guarantee the availability of free lockers, which depends on current usage at any given time.

Failure to Remove or Late Collection of Stored Items

  • If the User fails to empty the rented locker(s) on or before the reservation expiry date, Alicante Locker is authorised to access the locker(s) and remove their contents, in order to make them available for other Users.
  • Alicante Locker will contact the User who has not vacated the locker(s) within the contracted rental period to arrange the return of the luggage and personal items, the cost of which will be borne by the User.
  • If 30 days have passed since the end of the reservation without successful contact with the User, or without the User having contacted Alicante Locker or collected their luggage, the items will be deemed abandoned. The User shall waive any claim regarding them. Alicante Locker is thereby authorised to destroy or dispose of them in any manner it deems appropriate.
  • If the User contacts Alicante Locker within 30 days of the end of the reservation to retrieve their luggage and personal items, they must cover the following costs:
    • The amount equivalent to the rental price of the locker(s) for each day elapsed since the end of the rental period until the luggage is returned or collected.
    • The costs incurred by Alicante Locker in arranging the shipment of the luggage, plus a €30 penalty fee.
    • The luggage will be deemed collected from the moment Alicante Locker transfers it to the carrier, at which point Alicante Locker will be exempt from all responsibility for it.

User Assistance

  • The User has access to a support service for the use of the booking platform and operation of the locker(s).
  • The support service is available from 9:00 to 22:00, Monday to Sunday.
  • Access to the support service is available via:
    • WhatsApp: +34 672 668 761
    • Email: info@alicantelocker.com

Liability

  • Alicante Locker offers a luggage locker rental service, which does not constitute a deposit, safekeeping or custody contract of the User's luggage or personal belongings. The User assumes full responsibility and all risks regarding the items stored in the locker(s). Alicante Locker shall not be liable in any case for theft, loss, robbery, misplacement or abandonment of luggage and personal belongings stored in the lockers, even when resulting from correct use of the lockers.
  • The above does not preclude Alicante Locker from holding insurance on its facilities, with coverage of up to €300 for the contents of each locker and up to €1,000,000 in civil liability.
  • The User will be held liable for any damage caused to the locker(s) during use that is attributable to them. The User must also report any issues related to the service or the locker(s) through the support service.
  • The User will be liable to Alicante Locker for any damages resulting from use not permitted under these terms. The User will also indemnify Alicante Locker for any third-party claims resulting from such misuse.
  • Alicante Locker shall not be liable for operational issues related to the lockers or the booking website under the following circumstances:
    • If the locker(s) were not used by the User in accordance with usage instructions.
    • Problems receiving emails at the address provided by the User, regardless of the cause.
    • Malfunctions caused by misuse of the locker(s) or any of their parts/components.
    • Any failure by the User to comply with these terms of use.
    • Errors, losses or decreased internet connection speed affecting locker operations and/or the booking service, regardless of the cause.
  • Locker(s) may be unavailable due to reasons such as maintenance and repairs, events beyond Alicante Locker's control or unforeseeable circumstances. Alicante Locker shall not be liable under any circumstances for the inability to access the contents of the locker(s), nor for any resulting damages or losses.
  • Alicante Locker shall not be liable in the event of equipment failure, vandalism, sabotage, power outage, internet disruption or any other unexpected event that prevents proper operation of the service or access to the premises, and shall not be held liable for any resulting damages or losses.
  • Alicante Locker is committed to deploying the technical and human resources within its reach to mitigate service failures and ensure continuity.

Force Majeure

  • Alicante Locker is not liable to the User for failure to meet obligations arising from this Agreement if such failure is due to a force majeure event, understood as any unforeseeable event beyond Alicante Locker's control that renders the fulfilment of obligations materially or legally impossible, provided it is not due to a prior breach by the affected party.
  • Force majeure shall include, but is not limited to: war, acts of terrorism, earthquakes, lightning strikes, epidemics and pandemics, sabotage, and restrictions on freedom of movement pursuant to state laws, regulations, or resolutions.

Termination of Reservation and Access to Facilities

  • Alicante Locker may terminate or suspend a User's access to the service immediately if it deems the User has breached these terms of use.
  • If Alicante Locker terminates the User's access to the service, the User agrees not to attempt to use it again.
  • If the User is no longer able to use the service for any reason, they must leave the locker(s) empty. Otherwise, the User expressly authorises Alicante Locker to destroy any items and/or documents left in the locker(s), which shall be considered abandoned. The User expressly and irrevocably waives any compensation and/or claim for damages against Alicante Locker.

Notifications

All communications and notifications regarding these terms of use must be made via email to the address or physical location indicated below, provided there is proof of receipt by the recipient(s):

  • Email: info@alicantelocker.com
  • Postal Address: C. Capitán Demá Nº 3 - 2º C - 03007 Alicante

Alicante Locker will send any required notifications to the email address provided by the User when making the booking. In urgent cases, the contact phone number provided may also be used.

Applicable Law and Jurisdiction

  • These terms of use shall be governed by Spanish law and legislation.
  • Alicante Locker and the User agree that any dispute, controversy, or claim related to the service that cannot be resolved amicably shall be submitted to the Courts and Tribunals of the city of Alicante, expressly waiving their own jurisdiction or venue.
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